- Contact the Customer
Merchants contacting their customers about the chargeback can oftentimes result in a refund allowing them to avoid high chargeback ratios. Often times a customer requests a chargeback because they ordered the wrong product or the product or service wasn’t exactly what they were expecting.
- Stop Order Fulfillment
This avoids fraudulent orders and loss of product. Being notified of a chargeback before a merchant’s customer order leaves the building can help save them time and money. Normally the merchant’s product is long gone before they are ever notified someone has issued a chargeback thus leaving the merchant with lost revenue and product.
Chargeback Alerts is NOT chargeback insurance. It is an email notification process that communicates chargeback information to merchants quicker to avoid high chargeback ratios. Chargeback Alerts can help reduce your chargeback ratio by 33%.
Contact us today if you have further questions. Do it now to protect your business from chargeback fraud.